Our Prosodica Recover solution provides a safety-net for organizations that want to mitigate the downside risk of conversations that fail to meet expectations.
Prosodica helps interpret non-accepted offers and high intensity complaints so that reps can maximize call back opportunities.
Prosodica identifies whether key elements of sales discussions occur and surfaces non-accepted offers for opportunity analysis.
Prosodica provides a call back workflow within a rep’s evaluation so that they can take appropriate action to ensure the most positive call back outcome.
Prosodica predicts the likelihood that a conversation involves a high-intensity complaint so that next step opportunities can be analyzed.
Prosodica provides rep with important events leading to a follow up so that the rep can prepare for an interaction prior to initiating a call back.
Prosodica assesses the need for a call back and provides reps with a way to prioritize these opportunities to maximize results.
A service operation received high volumes of appointment requests sporadically throughout the day. Close rates on these calls were good but the operation felt that there was lost opportunity in the non-booked calls.
Prosodica listened to every call and scored the non-booked calls based on the value of the missed opportunity. These calls were posted on a callback dashboard in order of call back priority. Specially trained recovery representatives reviewed this dashboard, looking at call summaries, and initiating calls back to customers that didn’t book.
Using this process these recovery reps were able to convert nearly 40% of the highest-value missed opportunity calls to bookings.
“The system identified more than twice the lost orders than our processes did prior, and were able to convert 40% of our callbacks into saved orders.”
